Connectivity issues lead to registration woes across Pune

According to the city lawyers, limited number of servers and connectivity issues related to the software -- iSarita -- used for registering documents has taken its toll on the entire process. A few of them even claimed that on average only 30 documents are being filed a day at the registration offices in the city, against the actual number of 70. 

The lawyers said though they have already submitted a proposal to the higher officials at the registrar’s office, demanding an increase the number of servers and for manual registration work, nothing has been done till date.  The lawyers in the district had protested against the inconvenience caused by the revenue department’s using the same software that was launched across the state on July 11, 2012. They complained that poor service from the current service provider that was chosen by the department as its BOT partner to give connectivity led to frequent shutdowns, thus forcing them to get the documents registered manually. Presently, the city has 21 registration offices that use iSarita. 

“The officials had given us a written assurance that they would increase the number of servers to speed up the registration in one month, but nothing has been done so far. I have to wait for long hours to get my work done,” said Advocate Umesh Kamat.  He added that just a couple of days ago, when he had visited the registration office in Koregaon Bheema, he had to wait for four hours to register the documents and that too it was done manually. 

“Generally, people prefer registering sale deeds on auspicious mahurats. But when the server collapses, they have to run from pillar to post to get the registration work done on the same date which is chosen by the buyer,” said Advocate Sagar Nevse.

When contacted, to Deputy Inspector General of IT at registration office Rajendra Kshirsagar said the connection would soon now shifted to BSNL from the exiting service provider, which would eliminate connectivity issues.  “There is no problem with the number of servers, problem is with the connectivity provider which would soon be shifted to BSNL, phase-wise. Presently, the centres which are facing connectivity problem are providing offering the option of manual registration to the people,” said Kshirsagar.

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