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Delhi govt to chart(er) new course

40 more services are likely to be added to the existing 32 in the citizen's charter, which would come into force on Thursday

Delhi government would add another 40 services to the Delhi's Right of Citizen to Time Bound Delivery of Services Act (DRCTDBDS) or citizen's charter. The law which would come into force on Thursday currently has 32 services concerning general public under its ambit. "Another 40 services in the law would be incorporated within a month or so," Chief Minister Sheila Dikshit said on Sunday.


All smiles: CM Sheila Dikshit  at India Habitat Centre in New Delhi on
Sunday. Pic/Subhash Barolia


Citizens will experience a major change in work culture of various government departments and corruption will be eliminated when a new law stipulating time-frame for service delivery comes into force, say government officials.

Delhi assembly had passed Delhi DRCTDBDS in March. As per provisions of the new law, government officials will have to pay financial penalty to applicants if they fail to deliver services within a time-frame. The government has fixed financial penalty in the range of Rs 10 to Rs 200 per day for failing to deliver services while making it a right of every citizen to obtain time bound delivery of services from certain government agencies.

The departments which have been included under the legislation are Revenue, Food and Civil Supplies, Transport and Trade and Taxes as well as civic agencies MCD and NDMC. The officials say a maximum penalty of Rs 5,000 can be imposed on officials for failing to deliver services. For deciding financial penalty, the legislation also provides for setting up a competent authority.

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