Two recent stories with the local railways at the heart of the issues reflected commuter compassion and quick thinking in the face of adversity
Two recent stories with the local railways at the heart of the issues reflected commuter compassion and quick thinking in the face of adversity. In this city, where space and time comes at a premium, our local trains are a microcosm of the spirit of survival. Their frantic lifestyles can sometimes render a callous and somewhat intimidating reputation to local train commuters.
These recent instances have, however, punctured that stereotype. A 71-year-old heart patient suffered a cardiac arrest on a Churchgate local recently. The train was approaching Mumbai Central and the commuters noticed that the woman was barely pulling through. So, they pulled the stop chain to halt the vehicle, but, not surprisingly, none of the chains worked. A quick-thinking commuter immediately offered her a Disprin, which acted as first-aid. As the train gradually came to a stop at a station, chaos ensued as many commuters ran about the platform seeking help from the railway authorities.
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Later, however, the authorities gave a stock answer when asked why stop chains never seem to work. They said they are ‘conducting an investigation’. The septuagenarian, who is recovering in a hospital, now owes her life to the alacrity of fellow commuters. Railway authorities failed her. It was a serious lapse and, now, these so-called ‘investigations’ need to be quick and thorough. Instead of introducing a cache of high-tech facilities, maybe the railways should first ensure the basic amenities are operating smoothly.
In another instance, a young rail enthusiast spotted a loose fishplate on the tracks at Kurla station and alerted officials. It could have caused a potential disaster. Fortunately, the authorities paid attention to his warning and made immediate repairs. Here’s a lesson for the Railways: improve your ‘track’ record.
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