Maharashtra CM launches 'Aaple Sarkar' to bring government and public closer

Mumbai: Maharashtra Chief Minister Devendra Fadnavis today launched "Aaple Sarkar", a technology based platform for direct and close communication between citizens and the government.

"The web portal would provide the necessary transparency for direct connection with citizens," Fadnavis said.

Fadnavis said he plans to make "Aaple Sarkar", the flagship portal of the state government and even the Right to Service Act would be linked to the portal.

The Draft bill of Right to Services has been made public for suggestions and views and would be tabled in the budget session of State Legislature in March, he said.

Maharashtra Chief Minister Devendra Fadnavis
Maharashtra Chief Minister Devendra Fadnavis

A facilitation centre would be outsourced to provide necessary infrastructure for maintenance of the web portal and ensure that its objective to serve the people is achieved.

A cut off date would be announced soon after which only e-files will be accepted in the government set up, he added.

Chief Secretary Swadheen Kshtriya said the grievance redressal on "Aaple Sarkar" would be done in 21 days.

"Information related to any public service and functioning of Government departments in Mantralaya will be provided. No personal information and the details of any matter which is sub-judice will not be entertained on the portal," he added.

In the second phase, government offices at district level, municipal and tehsil level would be included, he said.

Giving details of the portal, Principal Secretary Information and Technology Ajay Mehta said, "Aaple Sarkar" which is also a mobile app, was divided into three parts -- Grievance Management, RTI online and collaboration.

Grievance redressal is a one stop platform for citizens to seek redressal of their grievances, which can be filed under appropriate category and a token number will be provided for the same, Mehta said. The token number can be used to track the status of the grievance. The grievance redressal platform will coordinate and monitor redressal of issues related to general public services and working of any mantralaya department. Registration of the portal/mobile app can be done using e-mail Id and mobile number, he said.

"On successful lodging of a grievance, an e-acknowledgement is auto generated by the system. The citizen receives an update in the portal stating that his grievance is "in progress" once it has been received by the department.

Once the grievance has been resolved by the concerned department, the citizen receives a message informing him/her about the same and asking for feedback, Mehta said.

Citizens can file RTI application/first appeal online. The portal provides the facility to make requisite fee payments for applications online through internet banking, debit card/credit card.

Similarly, in order to promote the concept of "good governance", the collaboration platform assists citizens to give suggestions to the government. These suggestions can be used for effective public participation in policy making, he added.

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  • Shagufta ayaz22-Aug-2015

    Dear respected sir I need ur help plz help me to get back my Samsung S4 mobile which was been robed on 29/9/2013 I have registered my complain in our vasai railway police station plz help me I get back my mobile.

  • sandesh s pipada01-Nov-2015

    Sir teacher bharti kara..2 years zalet mi kam kartoy..request karto sir vinod tawde na sangun amhala nyay dya sir...request cm saheb

  • pravin kadam13-Jan-2016

    Dear sir mazyi requst aahe ki duskaal dhule district madhe aahe tari pahni jalgaon district madhe ka? tari dhule district madhe 2 mla nivdun dile aahet tari tyanchi hi babtit kutlihi halchaal nahin sadhya te mantri padachya varri madhe lagle aahet .tari jantene kay karave tari tumhi yeu shakat nahit tari he kaam nivdun dilele aamdar,khasdaranche aahe te hi durlakshya kartatat tari jantene kuna kade daad maghavi.

  • Shagufta ayaz19-Aug-2015

    I lost my Samsung S4 I complained to railway police station on 29/09/2013 but I still had no replied I heard from someone that if we complaint you'll, you'll will help us

  • Sandip Darekar28-Mar-2015

    Janatele prashna mandnyacha changla marg ahe. thanks c m saheb

  • mayur dnyaneshwar badave27-Jan-2015

    thanks you cm maharatsta to launcha this site

  • रामकिसन बडे28-Jan-2015

    शिक्षक आंतरजिल्हा बदली सिंधुदुर्ग zp वरुन पुणे zp ला होत नाही.

  • Shivaprasad Shivaram Patil08-Feb-2015

    Respected SirI have complaint against land records office Hatakanangale taluka office.I have a land in village Tardal, Tal. - Hatakanangale, Dist. -Kolhapur. Please guide me how I should lodge my complaint.

  • Amol chivare03-Apr-2015

    Sir The bus from Tuljapur to Silvasa Antarraja has been stoped scince last year . this bus was highest income records but tuljapur depot has been stoped its service it causing more difficulty to more than 4000 people hope you will understand and try to restart this bus I am waiting for your ans Thanks.,,

  • jayawant khatal02-Feb-2015

    i am complaining since 2011 onward to you office through email

  • mohan patil03-Feb-2015

    Dhanyawad C. M. Saheb Maharashtrtil Jantela Vyaspeeth Uplabdh Karun Dilyabaddal .

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