Customer notices insect in cafe's Faridabad outlet, staff charge for food
Customer notices insect in cafe's Faridabad outlet, staff charge for food
Au00a0lot can happen over coffee. Like eating flies in your sandwich. And all this, on June 5, celebrated worldwide as World Environment Day. When 27-year-old Sarang Aneja (in pic) walked into Cafe Coffee Day's (CCD) Faridabad outlet, little did he think that he would be served a dead fly with his sandwich. As he took a bite, sitting in CCD's outlet in Faridabad's New Industrial Township (NIT), he felt something raw inside the bread. It turned out to be a housefly, and worse, Aneja had already bitten into half of it!
It was then that an utterly infuriated Aneja took out his phone, switched on the camera and took photos and videos. The cafe authorities did not bother to take corrective measures, and Anjea had to pay the full amount of the bill. "I had ordered a coffee along with a chicken tikka sandwich. While I was eating, I saw a dead fly between the slices. It was not like it had just perched atop my plate -- it was dead, flat and well-stuffed into the fillings," recalls a visibly disturbed Aneja. And the behaviour of the staff only made matters worse. "I raised an alarm but the apology was half-hearted.
"I even spoke to the outlet manager and their area manager, but they did not do anything about it. In fact, they did not let me take out the sandwich or the bill lest I take action. It was only after I told them that I'd raise a hue and cry that they handed over my bill," says Aneja, who suffered from stomach problems post the episode.
The fly (circled) was dead and well-stuffed into the fillings
Even as Aneja is running out of patience and seeks "a redressal soon", the managers of the popular chain appear calm and maintain that they are looking into the complaint. "We are taking necessary steps to understand and resolve the situation. We have collected relevant information from the customer and are looking into it," says a CCD spokesperson.
Worm squirm
In April this year MiD DAY carried a story where a Mumbai resident spotted a worm jiggling underneath chunks of marinated chicken in her innocent- looking sub at Subway, the chain famous for its submarine sandwiches or subs. Harsha Punjabi (29), a Chembur resident was in Prabhadevi when she decided to grab a quick bite. She went in, ordered a chicken tikka sub. She took the top slice of bread off to peer inside and pick out the scrumptious chicken bits and relish them individually. Blame her fastidiousness, but no sooner did she open it than she spotted a worm. Expectedly, fright, shock and retching followed. Indignant, she called upon the manager, who then, expectedly, profusely apologised and offered to replace her sub. This year, 19-year-old Thane resident Ankita Rane shot a video of Rajdev Chauhan, a pani puri vendor who was urinating into his serving vessel. Post event, MNS activists took to on streets, closing down pani puri stalls in different parts of the city. They forced vendors at Dadar, Mahim, Borivli, Malad, Sandhurst Road, Opera House and CST to close down their stalls. In some places, where the activists' diktat was opposed,
vendors were beaten up.
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