Stationmasters and management staffers had to operate TVMs and issue tickets in absence of Customer Service Assistants yesterday
Exactly a month after mid-day reported how the Monorail is turning into a white elephant, another controversy has rocked the so-called mass transport system.
Claiming non-timely payment of salaries, staffers working in the operations went on a day-long strike yesterday without giving prior notice. 56 Customer Service Assistants protested by remaining absent for
'Several people have quit'
Speaking to mid-day, one of the protesting employees said that salaries getting delayed by at least two weeks have become a regular affair. “We joined Scomi Engineering thinking that it’s a good opportunity for us to grow. However, several people have quit in the past one year. We have EMIs to pay and expect our salaries on time. But a delay of a fortnight has become the norm in the last few months. We want this practice of delaying salaries to end right away or else there will be a bigger strike in the future,” said one of the protestors.
Despite repeated attempts, none of the officials from Scomi were available for comment.
Later in the day, MMRDA issued a press release claiming that services and operations remained unaffected despite the strike called by the Customer Services Assistants (employed by third party TnM) due to delay of a month’s salary from their management.
It reads: “In the meantime, TVMs and paper tickets were issued by stationmasters and management officials and will be done until the issue is resolved. Appropriate action will be taken against the non-cooperating TnM and will be replaced by a new vendor sooner than later.”
Dues delayed for three months
On April 30, service provider for Watch and Ward security ended its association with the Monorail over non-payment of dues for the past three months. Commenting on the issue, an MMRDA officer said, “A new Watch and Ward agency will begin operations within 48 hours. Security of passengers and the system is not at all compromised, as Modern Security Force is available and the security officers of L&T and Scomi Engineering are performing additional duties.”
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