The National Consumer Disputes Redressal Commission (NCDRC) also asked the travel firm to pay Rs 19,000 as reimbursement of extra expenses incurred by Delhi residents Prashant Aggarwal and his wife Jyoti Bansal for extending their stay and as cost of litigation.
The NCDRC direction came on the travel firm’s petition against the Delhi State Consumer Commission's verdict, which had upheld a district consumer forum's order holding the travel firm and the airline guilty of rendering deficient services and asking them to pay Rs one lakh each to the husband and wife.
The NCDRC gave its order relying on the photocopies of the tickets issued to the couple by the firm and said in the face of the documentary evidence, it "is not possible to accept" the argument of the travel company. There were no faults in the orders passed by the fora below, it added.
The travel company had argued that though the air tickets issued to the couple showed 'OK' status, they were actually wait-listed. "In the face of this clear documentary evidence, it is simply not possible to accept the long-winded explanation of the travel firm that though the tickets showed 'OK' status, they were actually not so... "In such a situation, it has to be held that the district forum's finding of deficiency in service on the part of the opposite parties as affirmed by the State Commission cannot be faulted," said an NCDRC bench of its members Anupam Dasgupta and Suresh Chandra.