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Woman paid for special number plate that never arrived

The wish to have a numerologically compatible number plate has landed a Shivaji Park resident in trouble. Anita Padhye, who bought a car six months ago, is still struggling to get her registration certificate (RC) and is stuck with a number plate registration different than that mentioned on her papers. In April, the 48-year-old Shivaji Park resident had bought a Renault Scala from Gen Next Motors Ltd (official dealers for Renault) at Rs 10 lakh. After her purchase, Padhye had requested for a customised number plate with the number six for which she paid an additional Rs 3,000.

Anita Padhye
Anita Padhye with her new car with the number plate she wanted. However, the receipt has a wrong number. Padhye worries that if an accident occurs she would be in trouble, as the two numbers don’t match. Pic/Sameer Markande

Her request was tended to by the dealer, whose office is based in Vashi. Padhye adds that a sales representative also assisted her with the contact details of an agent working at Andheri RTO. “After I paid the amount, I was told that the special number will be allotted to me and a receipt was issued by the dealership,” added Padhye. Padhye complains that six months on she has still not received her RC book and moreover, the number plate on her car is MH-02-CW-5262 while that mentioned on the receipts is MH-02-CW-4762.

“I only pray that no untoward incident occurs involving the car,” said Anita Padhye, an author. Normally the documents for the vehicle should match with the vehicle itself including the number plate and chassis.¬†Following the problems, Anita sent an official mail to Gen Next Motors. “They told me that they had failed to intimate the RTO about my request for the special number I wished and assigned me another random number.” Soon after, the dealers claimed that nothing much could be done and in an attempt to appease her, gave her a smart phone and Rs 4,000. But, Padhye refused to accept it and has lodged a complaint with the Vashi police against the dealership, alleging fraud.

The other side
Atul Singhal, CEO, Gen Next Motors Ltd said, “She spoke to the agent who prepared the receipt for the special number. The RC book was sent to her residence, but as she was not at home, it was returned. As a gesture of goodwill, we also tried to refund her the money. We are talking to the RTO, the topmost authorities, hoping for some correction.” Officials from Renault India said, “We want to clarify that we are not directly involved in this process and that the buyer was dealing with the agent for the special number.”¬†

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