ERROR! CR officials threaten to shut down wrong office due to miscommunication

Apr 25, 2014, 22:54 IST | Shashank Rao

Central Railway (CR) officials threaten to shut IRCTC office instead of IRCTC-run 'Food Plaza'

This could be a good example of what miscommunication could do. On Friday afternoon there was sudden chaos at CST when Central Railway (CR) officials accompanied by RPF staff entered the office of IRCTC, which is an affiliated railway organisation.

Sources in IRCTC said that the CR authorities had come threatening to shut the office. The situation took such a serious turn that the employees working there were asked to leave, until senior officials from IRCTC intervened. The railway authorities, who remained tight-lipped about the incident, said that this was just arm-bending tactics which was undertaken to recover pending dues from IRCTC.
The IRCTC uses office space in a building that belongs to the CR authorities. “There are many instances when we write strong letters – which would seem threatening – even earlier. In this case we just wanted to get the issue sorted,” said a senior CR official. The CR authorities added, “Finally we didn’t shut the office and it was only a way to ensure that things are sorted out.”
However, sources claim that this is all a cover-up for a miscommunication that seems to have occurred between the two organisations. For the past several weeks now, CR authorities and IRCTC have raised objections over working of a ‘Food Plaza’ in CST itself. Sources said that a sublet has been operating this; due to this the railway authorities are unhappy.
Recently the person running this Food Plaza started a Chinese counter, which according to officials weren’t part of the contract. “This prompted the senior CR authorities to send a strong letter to the IRCTC and the railway police as well,? said a CR official. However the situation went funny after the message that percolated to the officials below, it seemed that they had to seize the office of IRCTC instead of IRCTC-run ‘Food Plaza’.
Finally within some time of the raid, the authorities realised their folly and the situation was then corrected. Senior IRCTC officials and from CR too had a meeting on the same to resolve the issue.

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