'Site did not crash, it faced a slowdown'

Published: 12 November, 2013 05:26 IST | Vinod Kumar Menon |

KyaZoonga.com CEO and co-founder Neetu Bhatia said the portal only slowed down owing to the record 19 million hits, and that a few fans were still able to buy tickets

‘KyaZoonga should now be called kyadoonga!’ is one of the many tweets that fans posted on Twitter after the official website crashed within an hour of ticket sales beginning for Sachin Tendulkar’s final match at Wankhede stadium starting November 14.

Inconvenience regretted: Bhatia apologised for the problems cricket fans had to face but insisted that many fans managed to get tickets. File Pic

Thousands of fans were left with a bitter taste in their mouth, some even angry and furious, after the site kept crashing or slowed down to a snail’s pace. Adding to their woes was the fact that the site officials didn’t respond to their complaints.

MiD DAY: Why did the site crash today?
The site did not crash at any point. However, users witnessed slowdowns. This is a momentous match that will go down in history and there was an unprecedented amount of traffic on the website, given the excitement around Sachin Tendulkar’s farewell match taking place in his home city. Thus, some people experienced delays in accessing the ticketing site, following a surge in traffic around 11 am this morning with a record 19.7 million hits observed within the first hour. Even as high levels of traffic continue to be sustained, transactions were being processed during this period.

Was anyone able to buy the tickets today?
Yes, many fans got their tickets today for this hugely significant match. The first hour of sales alone (beginning at 11 am) saw a surge in traffic as a record 19.7 million hits were logged. With extremely limited supply managed by overwhelming demand, some fans experienced delays, but they were continuously buying tickets throughout the day.

What time should fans log in to buy a ticket?
Fans continued to transact all day long, even through periods of very high traffic, and a majority of tickets have already been sold to fans that want to be a part of this red-letter day in cricket. The site is open 24x7 and fans can attempt to purchase tickets , subject to availability, at any given point of time.

How many tickets are available and what is the price range?
The Mumbai Cricket Association released approximately 3,000tickets for purchase by the general public in the price range of Rs 500, Rs 1,000 and Rs 2,500.

What is your advice/message to the cricket fans?
We understand that this is a momentous occasion for cricket fans across the country, and we apologise for any inconvenience these delays may have caused on account of the huge spike in traffic experienced. At the same time, we would like to congratulate those who will be able to witness this historic match live at the Wankhede Stadium.

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