Tech: Online public service websites to try

Updated: 16 December, 2015 10:04 IST | Hasan M Kamal |

Is digital India for real? From filing an RTI request online to storing your documents securely for official purposes, here are some online public services you should try

Online Registration System (ORS)
An important UID-based service, Online Registration System (ORS) is created to link hospitals and help citizens book appointments, and register for health services.
We liked
The registration process is  simple. All you need to do is submit your UID number and it will fetch all your personal details automatically. Post which, you will be able to book appointments at any of the linked government hospitals across India, especially useful for those trying to get an appointment at AIIMS, register as a patient, and also use it to request blood availability in five Indian states.
We didn’t like
Firstly, its makers, Department of Information and Technology take no responsibility for the loss or misuse of your medical records or history of services provided via the website. Secondly, there is only one primary healthcare centre from Maharashtra (14 all over India) as a part of it. To make it successful, linking hospitals together should be a priority.  
Alternative: None

Apply for an RTI request online
The Right to Information Act, 2005, guarantees that you can access non-classified information about all government bodies in the country. And now, the cumbersome process of writing letters can also be avoided. Started in 2013, an online process allows you to request information about central government institutions through, under The Department of Personnel and Training.
What we like
You can submit a request, file an appeal and even track its status on the website. Payment of application fees (R10) is possible by net banking, credit and debit card. The portal is verified by Verisign and uses a 128bit encryption, making it secure and safe to use.
What we don’t like
The website can’t be used to request information from any of the state governments. The design is outdated and needs a serious makeover. We also don’t like that even after registering, you are required to fill personal details each time.

Digital Locker
Digital Locker has been created to allow citizens to store documents such as PAN Card, driver’s license, land records, and exam certificates online and then share them with the respective offices.

What we like
Available as both, an app and website, it offers 1GB storage space. It’s also easy to upload, store and share documents. The first thing you have to do, however, is open a digital locker account by submitting your UID number followed by an one time password verification.
What we don’t like
There are only a few certificate issuers who have joined the scheme.
LOG ON TO: and Google Play Store (to download the app)

First Published: 14 December, 2015 09:26 IST

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