ICCS, a global Digital Transformation company delivering AI-powered technology platforms and enterprise solutions, today announced the appointment of Akshat Bhatnagar as Head - Operations.

Akshat brings nearly 25 years of extensive experience across the BPO and digital services ecosystem, with deep expertise in operations leadership, service delivery, and large-scale transformation programs. Prior to joining ICCS, he served as Vice President – Operations at Accenture, where he led complex, multi-geo operations and delivered measurable improvements in operational efficiency, scalability, and customer experience.