During her tenure as a Business Systems Analyst (BSA) and Product Owner (PO) on the Next Generation projects across healthcare and finance domain, Adya played a pivotal role in driving strategic alignment, optimizing processes, and spearheading technology transformation. Serving as a crucial bridge between technical teams and business stakeholders, she ensured that the platform's design met both operational needs and organizational goals. Through comprehensive requirement gathering, process mapping, and detailed user story creation, Adya translated complex business processes into actionable technical solutions, ensuring seamless consolidation across all verticals.

In her role as a Product Owner, Adya prioritized features that delivered maximum value by balancing immediate business needs with long-term scalability. Championing a user-centered design approach, she actively facilitated feedback loops with Customer Service Representatives (CSRs), which led to an intuitive UI designed using Angular 13. This resulted in a 50% increase in user adoption and a 35% reduction in inquiry handling time. Additionally, she led cross-functional collaboration efforts by aligning IT, compliance, and customer service teams, streamlining decision-making, and ensuring HIPAA compliance throughout the project lifecycle.