Bakhla Tours earns Saudi recognition for excellence in Hajj 2025, marking a proud milestone for India’s pilgrimage travel industry
Bakhla Tours
: In a milestone achievement for India’s pilgrimage travel industry, Bakhla Tours & Travels Pvt. Ltd. has received prestigious recognition from the Saudi Arabian Government for its exemplary performance and service delivery during Hajj 2025. The honour was presented at a high-profile ceremony in Jeddah, attended by top Hajj service providers, global dignitaries, and senior officials from the Ministry of Hajj and Umrah.
The recognition marks a proud moment not only for the company but also for India’s Muslim community, reinforcing the country’s growing reputation for excellence in faith-based travel services. Saudi authorities praised Bakhla Tours for its seamless operational execution, technological innovation, compliance with regulatory requirements, and unwavering commitment to pilgrim welfare.
A Major Milestone for Indian Pilgrimage Services
For decades, Indian private Hajj operators have played a crucial role in facilitating safe and spiritually fulfilling pilgrimages. However, with evolving Saudi regulations and increasing expectations around service standards, only select operators have successfully adapted to the modern demands of Hajj travel.
Bakhla Tours emerged as a clear standout in 2025, demonstrating superior planning, pilgrim management systems, disaster-readiness, medical preparedness, and service quality across key pilgrimage locations including Mina, Arafat, and Muzdalifah.
Industry experts note that such an honour reflects a new benchmark for Indian Hajj tour operators - one that demands professionalism, transparency, and technological capability alongside religious empathy and cultural understanding.
Leadership Driving Success
At the heart of Bakhla Tours’ success is Mr. Mudassir Bakhla, CEO of Bakhla Tours & Travels Pvt. Ltd., who personally accepted the award in Saudi Arabia. As a second-generation industry leader, Mudassir Bakhla has been credited with modernising his family’s legacy business while preserving its spiritual values and trust-driven ethos.
Delivering remarks at the event, Mr. Bakhla said:
“This recognition is not just an achievement for Bakhla Tours; it is for every Indian pilgrim who believes in us. We thank the Saudi Government, Muallims, and Hajj administration for their support. This award belongs to every member of our team and every pilgrim we serve.”
Industry observers praise Mr. Bakhla’s approach of blending tradition with innovation - from introducing digital pilgrim tracking and personalised Islamic guidance to curating smart-luxury and budget-friendly Hajj experiences tailored to diverse socio-economic groups.
Key Excellence Areas Highlighted by Saudi Officials
According to Saudi authorities, Bakhla Tours excelled in multiple service categories during Hajj 2025, including:
- Advanced tech systems for pilgrim monitoring and communication
- Strict and timely fulfilment of all regulatory and administrative requirements
- Top-tier hygiene and camp services across Mina and Arafat
- Readily available medical teams and nutritious meal arrangements
- Skilled crowd and movement management during peak rituals
Pilgrims travelling with the company reported efficient logistics, structured itineraries, spiritual engagement programmes, and supportive guides, resulting in a deeply meaningful and organised pilgrimage experience.
Trusted by Pilgrim Families Across India
With more than 36 years of experience, Bakhla Tours has earned a reputation for reliability and integrity. The company has served thousands of pilgrims over the years, many of whom return to travel under its guidance for Umrah or refer extended family and community members.
During Hajj 2025, when several operators struggled to align with new travel frameworks and digital compliance protocols, Bakhla Tours not only met but surpassed expectations. Their efforts drew appreciation from both Saudi authorities and Indian Hajj committees.
Looking Toward Hajj 2026
Building on the momentum from its 2025 success, the organisation is now preparing for Hajj 2026 with a renewed focus on:
- Strengthening on-ground services
- Expanding personalised pilgrim support
- Integrating more digital enhancements
- Enhancing safety, transport, and medical supervision systems
- Growing community outreach programmes
A key highlight of the company’s future strategy is its continued commitment to affordability. Along with luxury Hajj offerings, Bakhla Tours has once again introduced Budget Hajj Packages to ensure that every believer - regardless of financial capability - can fulfil their sacred duty.
“Every believer deserves the chance to say ‘Labbaik’,” Mr. Bakhla stated. “We will always ensure that affordability does not compromise quality or spiritual experience.”
Exclusive Insight: A Duty Beyond Business
Speaking in an exclusive interview with Mid-Day, Mr. Bakhla shared a reflective view on the responsibility that accompanies recognition:
“Every award brings with it a greater duty to serve better. For us, it’s not merely about managing logistics - it’s about creating a meaningful, spiritually fulfilling experience for every pilgrim.”
He concluded with a heartfelt message emphasising humility and faith:
“To serve the guests of Allah is the highest honour. This award motivates us to innovate, serve better, and keep the pilgrim’s peace of mind at the core of everything we do, In Sha Allah.”
A Symbolic Win for India’s Hajj Community
For India’s Hajj ecosystem, this honour serves not only as recognition for one organisation but also as a reflection of the evolving sophistication, commitment, and global competitiveness of Indian Hajj tour operators. As the pilgrimage experience becomes increasingly tech-driven and service-oriented, Bakhla Tours’ achievement is expected to inspire other operators to raise standards and adopt modernised systems.
With growing global visibility and diaspora participation in pilgrimage tourism, this honour marks a significant moment for India’s representation on the international religious travel stage.
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