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Fiona Fernandez: Low-care airlines

<p>India&rsquo;s low-cost airlines need to pay close attention to passengers who need it the most</p>

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Summer’s here. And our domestic airport could give reigning champion Chhatrapati Shivaji Terminus a run for its money in the chaos category. From being nearly run over — courtesy trolley races helmed by bratty nine-year-olds — to decibel levels that come close to an A320 readying for take-off, to the mad scramble in queues: it would be odd if you haven’t encountered any of the above during this time of the year.

It gets worse if you’re a senior citizen or a wheelchair-bound passenger. Recently, we experienced this apathy when we had to drop two senior citizens at the airport, only to be informed by the low-cost airline staff that since their ground crew didn’t have the necessary pass to enter the airport, they were unable to accompany them to the appropriate ‘senior citizen/wheelchair’ counter inside the terminal.

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