It's 2 pm, when 28-year-old advocate Trivankumar Karnani, who has been negotiating the hallways and courtrooms of the magistrate court in Bandra for the last three hours, finally manages to catch his breath. The 45-minute lunch break in court means that Karnani, a practising criminal defence lawyer, now has time to attend to the incessant tweets and messages on his phone. In terms of volume, there is a tome that is awaiting him. On most days, he chooses to settle down in the courthouse canteen or his car, and make meticulous notes in his diary. The notes include listing complaints that he has sifted through on the Mumbai North Central District Forum (MNCDF) - a Twitter page that he created back in 2015.

Despite a meagre following - the @MNCDFbombay page has 2,390+ followers - the forum, which serves as a platform for free redressal of public grievances, has become a beacon of hope for residents of Mumbai North Central, comprising Bandra, Khar, Vile Parle, Kurla, Kalina and Chandivli, as well as the rest of Mumbai. From open manholes, illegal parking, debris and garbage dumping to potholes, tree-trimming and sometimes, even animal rescue, Karnani's MNCDF has intervened in over 1,000 complaints over the last three years.