The Mumbai Railway Police helpline ‘1512’, which serves suburban train commuters, receives between 1700 and 1800 calls daily, reflecting its growing use as a first point of contact for passengers in distress. However, officials clarified that not all calls translate into formal complaints, pointing to a structured filtering system within the control room.

According to data from the Mumbai Railway Police Commissionerate, recorded complaints increased from 21,827 in 2022 to 36,166 in 2025 — marking a rise of over 65 per cent over the three-year period. Officials attributed this increase to greater public awareness and improved responsiveness of the helpline. Of the 36,166 complaints, only 60 cases were formally registered as offences, with the majority resolved through counselling or by alerting on-ground police teams for immediate assistance.