HDFC BANK has been directed by the District Consumer Dispute Redressal Forum to pay Rs 25,000 for mental harassment caused to one of its customers over alleged unpaid credit card dues. The forum ruled that deducting money from a customer’s account and freezing the account is an unfair trade practice. 

According to the complainant, a senior citizen from Mira Road, Rs 65,254 had been deducted by the HDFC Bank in September 2016 and her account was frozen on the pretext of outstanding dues on the credit card. The complainant claimed no bill was generated by the bank and there were no transactions  made from her card.