A disabled IT professional has claimed that he was not allowed to board a pre-booked cab, with the driver saying that 'handicapped people are not allowed' as per company policy. The 46-year-old shot off a letter to Kasarvadavli police station in Thane about the incident and sent the company, CEO Cabs, a legal notice demanding an apology and refund. CEO Cabs said it has suspended the driver from all its platforms, explaining that the driver thought the customer to be 'too frail' to ride alone.

Narrating the December 11 incident, Pramod Nair, Thane resident, who uses a wheelchair and a walking stick after a major spinal operation left him paralysed, said, "I had booked CEO Cab from Thane Parkwoods to Malad Mindspace. When the cab arrived, the driver refused to take me; he did not even open the door telling me it is CEO Cabs' policy to not take responsibility of handicapped persons. My neighbours and the building's security guard also tried to reason with him, but he was adamant. I feel mentally harassed with this incident."