Fulfilling a long-pending demand made by activists, the civic body is going to provide a feedback mechanism on its online services wherein citizens can give their inputs and rate the services. According to the Brihanmumbai Municipal Corporation’s (BMC) budget for 2023-24, in addition to these mechanisms, the corporation also promises to provide project status reports and has earmarked Rs 46 crore for these tasks.

The BMC provides more than 80 services and sub-services through the MyBMC portal, the MyBMC mobile app, and MyBMC Assist WhatsApp Chatbot. Citizens have found it difficult to keep track of their complaints on these online and telephonic services due to the lack of a feedback mechanism.