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Need online portal to address complaints of society members: Experts

Experts say an online grievances redressal mechanism will help filter trivial cases which could be dealt with at federation level and complex matters can be forwarded to registrar

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As per the experts, on an average 10-15 queries and complaints are received at federation level and registrar gets 100 complaints on an average. Representation pic

As per the experts, on an average 10-15 queries and complaints are received at federation level and registrar gets 100 complaints on an average. Representation pic

To bring more transparency and accountability while handling cases of arbitration, conciliation and mediation by the Registrar, the State Cooperative Housing Federation has insisted on the need for digitalisation of the cooperative department. This measure is also important to keep cases of corruption under control. Interestingly, the federation has agreed to foot the cost to avoid any delay in its implementation.

Advocate Shreeprasad Parab, Expert Director, Maharashtra State Co-operative Housing Federation Ltd, said, “In Maharashtra, there are more than 1,25,000 housing societies, comprising over 30,00,000 members and more than 1,20,00,000 people residing in it. The majority of the disputes in housing societies come before the Registrar and considerable time of the cooperative registrar’s office is spent in resolving disputes.”

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