Home / News / India News / Article /
'Delhi Metro has a communication gap with passengers'
Updated On: 09 November, 2009 07:07 AM IST | | MiD DAY Correspondent
Chaos at Rajiv Chowk station after a snag in a train. Stampede follows, passengers allege officials kept them in dark
Chaos at Rajiv Chowk station after a snag in a train. Stampede follows, passengers allege officials kept them in dark
The Delhi Metro passengers were in for a rude shock as thousands got stranded for hours at different stations and a few sustained injuries in a stampede triggered by a train developing a snag on Sunday afternoon near Rajiv Chowk station.
 |
|
A huge rush outside Rajiv Chowk Metro station |
Most of the passengers alleged that the chaos prevailed because the Metro authorities failed to communicate the problem to them.
"We accept that such incidents can happen. But, the problem with Delhi Metro is that they try to conceal information. If they could have told us for how long the services will remain affected and what the real problem is there would not have been so much panic," said Lalit, a PR executive and a regular Metro commuter.
Ritika Malhotra, a resident of Rajouri Garden, complained that if the passengers know for how long the services will be affected they can arrange something.
Prashant, a media marketing executive, also had a similar grievance. The 27-year-old was among the passengers of the affected train. "The driver announced that the train has to be emptied. It was not explained to us why it was needed. Panic-stricken passengers just opened the emergency doors and started running on the tracks," he said.
The incident
 |
|
An injured woman being escorted to the hospital after she suffered a toe fracture in stampede at the station in New Delhi on Sunday PICS/IMTIYAZ KHAN How do you like the new new mid-day.com experience? Share your feedback and help us improve. Read Next Story Trending StoriesLatest Photos |
