Over 1,200 residents of South Mumbai are in a fix. Their landlines have not been functioning for close to two weeks after heavy rains and water-logging affected their phone connections. And while most of their friends’ and colleagues’ numbers are on their mobile phones, residents are angry that they have been unable to get in touch with their general physicians, hospital board lines, cooking gas agency offices or the local shop that delivers goods home.

The Mahanagar Telephone Nigam Limited authorities have so far failed to respond to many of the complaints. A fortnight after the first of the complaints started pouring in, over 1,000 lines are yet to be repaired.