But since the past few years, the aviation industry is going through a turbulent phase. Hence, the government has taken the issue quite seriously, and for the first time inducted another minister (deputy) for aviation sector.

Speaking to MiD DAY, KC Venugopal, who was made minister of state for civil aviation yesterday, said, “Although I have not taken charge yet, addressing passengers’ grievances is on top of my priority list. I will ensure that passengers are not inconvenienced. If the airlines fail to shape up, necessary action will be taken against them.”