It was the year 2000. This journalist had stepped into Strand Book Stall, off Sir PM Road, in search of reference material for a project. The iconic bookstore was overflowing with book piles that touched the ceiling; TN Shanbhag, its genial founder-owner, could be heard speaking with a middle-aged patron. “Madam, if Shakespeare’s finest is what you’re looking for, you’re in the right place. We have the box set, illustrated copies on our mezzanine floor, and hardbound single titles that will make for classics on your bookshelf,” he advised. Visibly pleased with the personal touch, the customer opted for the box set, and thanked Shanbhag profusely.

He continued to mingle with fellow book lovers. Soon, he moved to the billing counter to help ease the rush on a busy Saturday afternoon. A first-timer would have no idea of his background. Such was his humility and passion.