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Air India inaugurates centre of digital innovation in Kochi to enhance customer experience

The centre has also developed AI.g, the world’s first generative AI chatbot in the airline industry, which has answered over eight million customer queries with 97 per cent autonomy

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Pic/Air India

Pic/Air India

Air India has inaugurated the Air India Centre of Digital Innovation (CODi) in Kochi, a state-of-the-art facility dedicated to enhancing digital touchpoints and leveraging artificial intelligence and data analytics to improve customer experiences.

The centre was inaugurated by N. Chandrasekaran, Chairman of Tata Group and Air India, in the presence of Campbell Wilson, CEO & MD of Air India; Dr Satya Ramaswamy, Chief Digital & Technology Officer; and P. Balaji, Group Head of Governance, Regulatory & Compliance and Corporate Affairs.

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