Airport authorities clarified that there were no issues with terminal or airside operations and said that passenger assistance measures were in place to ensure orderly handling. Meanwhile, the DGCA has constituted a dedicated Oversight Team to be stationed at the airline's corporate office in Gurugram
Several passengers had expressed frustration over prolonged delays and inadequate communication from the airline. Representational Pic
IndiGo flight delays and cancellations continued to disrupt passengers at Sardar Vallabhbhai Patel International Airport in Ahmedabad on Thursday, with 18 flights — nine arrivals and nine departures — cancelled by 8 am, reported news agency ANI.
Airport authorities clarified that there were no issues with terminal or airside operations and said that passenger assistance measures were in place to ensure orderly handling.
Earlier in the week, passengers had expressed frustration over prolonged delays and inadequate communication from the airline.
Khuman Singh, one of the affected passengers, said his flight had been delayed by nearly 12 hours. He added that despite contacting IndiGo’s helpline repeatedly for two days, he did not receive any satisfactory response.
"I had to go to Chennai and booked a round-trip flight. I did not have an issue while arriving, but while returning, my flight was scheduled for 2 AM on 9th December. I got a message that it has been rescheduled for 9 PM. Now I will have to wait for 12 hours here. I have been trying on the helpline for 2 days, but did not get a satisfactory response," said Singh.
Meanwhile, taking serious note of large-scale passenger inconvenience faced by passengers due to widespread flight cancellations and delays by IndiGo Airlines in recent days, the Directorate General of Civil Aviation (DGCA) has constituted a dedicated Oversight Team to be stationed at the airline's corporate office in Gurugram, ANI reported.
In an internal order, the aviation regulator stated that the move was necessitated "in view of passenger inconvenience caused due to large-scale disruptions in the operations of IndiGo Airlines at various airports across the country".
The eight-member team is headed by Capt Vikram Sharma, Deputy Chief Flight Operations Inspector (Airlines). Other members include Capt Kapil Mangalik, SFOI(A); Capt VP Singh, SFOI(A); Capt Apoorva Agarwal, SFOI(A); Capt Swati Loomba, SFOI(A) , Capt Aman Suhag, SFOI(A); Capt Nitya Jain, FOI(A), and Capt NJ Singh, FOI(A).
Two members of this team will remain deployed on a daily rotational basis at IndiGo's Corporate Office at Emaar Capital Tower 2, Gurugram, reported ANI.
They have been tasked to scrutinise critical operational parameters, including total fleet strength, average stage length, total number of pilots, network details, crew utilisation hours, deadheading, crew under training, split duties, unplanned leaves, daily flight-to-crew ratio, sectors affected due to crew shortage, and standby crew availability for both cockpit and cabin crew at each base.
(With ANI inputs)
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