He further said that the Directorate General of Civil Aviation (DGCA) has already issued notices to IndiGo and that the airline is being held fully accountable for the chaos caused by its internal crew-rostering failures
Ram Mohan Naidu speaks in the Lok Sabha on Tuesday. Pic/PTI
Civil Aviation Minister Ram Mohan Naidu on Tuesday assured the Lok Sabha that no airline, however large, will be permitted to cause hardship to passengers through planning failures and non-compliance with regulations.
While speaking in the Lower House during the Parliament's Winter Session, Naidu asserted, “Strict and appropriate action will be taken against IndiGo for the flight disruptions that have affected passengers across the country."
He further said that the Directorate General of Civil Aviation (DGCA) has already issued notices to IndiGo and that the airline is being held fully accountable for the chaos caused by its internal crew-rostering failures.
Naidu, while hinting that IndiGo flight schedules are now slowly stabilising and all other airlines continue to operate smoothly across the country, said, "IndiGo was ordered to issue refunds promptly, and more than Rs 750 crore has already reached passengers."
The minister further asserted that airports across the country are reporting normal conditions, with no crowding or distress.
While speaking about passengers facing issues over refunds, baggage and reschedules, Naidu emphasised, "Refunds, baggage tracing and passenger support measures remain under the supervision of the ministry. Directorate General of Civil Aviation has issued show-cause notices to IndiGo's senior leadership and commenced a detailed enforcement investigation."
Slamming the airline for all the ruckus caused across the nation amid the aviation crisis, Naidu stated, "Based on the report, strict and appropriate action will be taken.”
The Union Civil Aviation Minister also said that the government is determined to build a robust and competitive aviation ecosystem.
"Through our policies, we are encouraging more new airlines to start and operate in India," he highlighted. The Civil Aviation Minister also said that the government was ensuring accountability as the Directorate General of Civil Aviation (DGCA) issued show-cause notices to IndiGo's senior leadership. Assuring strict action and compliance with the aircraft rules and act, the minister said that every possible action will be taken against the culprits.
However, expressing dissatisfaction over the minister's statement, Opposition parties staged a walkout in the Lok Sabha.
(With inputs from PTI)
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