Helpline numbers are most crucial in times of emergencies. But, it seems that the new helpline set up by the railway authorities so that passengers can complain about any issue, needs help of its own. On Friday, MiD DAY’s correspondent boarded two trains one from CST and and the other from Dadar and during the journey used the number 8121281212 provided by the railways to passengers and was appalled to learn that the complaints went unheeded.

MiD DAY’s correspondent boarded the Punjab Mail from CST at 7.40 pm and sent an SMS. She alighted from the train later, after her complaint was not heeded. Pic/Atul Kamble