Several daily passengers on Mumbai’s local trains have a strange complaint. Most complainants are men and they accuse the railway authorities of overcharging. And no, it’s not the ticketing staff but the shoeshine boys who are charging a significant premium to polish shoes in recent months stating that they were using branded shoe polish. Passengers say they have beencomplaining about this fleecing since long but the problem hasnot been solved yet.

At least 5 lakh male passengers get their shoes polished every day, and most of them are charged Rs 10 instead of Rs 7. Pic/Vedika Chaubey