In Italy, consumers who buy electronic products and other durable goods have the right to get two years of free assistance, irrespective of other warranties offered by a manufacturer.u00a0

The AGCM competition and market authority has already imposed fines of 900,000 euros (Rs 6.28 crore) on divisions of Apple, which offers a paid technical support service, for failing to tell customers about their rights to free assistance.u00a0