Emirates has temporarily suspended all flights to and from Dubai and advised passengers not to travel to the airport. The airline said safety remains its top priority and announced flexible travel options, including rebooking and refunds for affected passengers
Emirates halts all flights to and from Dubai. File pic
Emirates on Saturday announced that it has temporarily suspended all flights to and from Dubai until further notice.
As reported by news agency IANS, the airlines further advised the passengers not to travel to the airport while operations remain halted.
While issuing a statement on social media platform X, the airline said it will provide further updates once more information becomes available. It stressed that passenger and crew safety remains its top priority.
"All flights to and from Dubai have been suspended until further notice. Please do not go to the airport", Emirates wrote on X. “The safety of our passengers and crew is our highest priority and will not be compromised,” the airline added, while thanking customers for their understanding and patience during the disruption.
Emirates announces flexible travel options for travellers amid escalted tension
On the other hand, the airline also announced flexible travel options for passengers affected by the suspension.
Travellers who have bookings between February 28 and March 31 will be allowed to change their travel plans. Passengers can rebook an alternate flight to their intended destination for travel on or before April 30.
Rescheduling and cancellation policies
Those who made their bookings through travel agents have been advised to contact their agents directly for assistance, as reported by IANS. Customers who booked tickets with the airline can reach out through Emirates’ official support channels.
Passengers also have the option to request a refund. Customers who booked directly with Emirates can submit a refund request using the airline’s refund form, while those who booked through travel agents will need to contact their agents to process refunds. Meanwhile, UAE-based airline Emirates said that all city check-in facilities across Dubai have been temporarily closed until further notice.
Passengers have also been urged to ensure that their contact details are updated in their booking profiles so they can receive the latest updates about flight operations, reported IANS.
Emirates said it will continue to share additional information through its official communication channels as the situation develops.
Allegedly, the situation in the UAE and other parts of West Asia still remains concerning after the new wave of Israeli airstrikes on Tehran. As per AFP, fire was reported at Mehrabad International Airport, and explosions were heard across the Iranian capital.
(With inputs from IANS and AFP)
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