Equipped with mobile phones and portable ticket printing machines, the Mobile UTS Sahayaks operate across station concourses, holding areas and other railway premises, issuing tickets on the spot. The service supports both cash and digital payments and can also be operated from ticket counters when required

According to officials, the removal of the staircase is necessary to facilitate the construction of a new elevated deck at the station. The project forms part of broader efforts to upgrade infrastructure and improve passenger movement within the station premises