The lady at kiosk No. 32 points out that Priti Shetty’s father’s name, functioning as the default middle name, is spelt differently on her disability certificate than on her Aadhaar card. We stop breathing for a moment. In the multiverse of Indian bureaucracy, the shift of a comma can send you down another leg in the trousers of time.

We are at Rajawadi Municipal Hospital in Ghatkopar (officially known as Seth VC Gandhi & MA Vora Municipal General Hospital), at the first step towards getting Shetty’s UDID. The 37-year-old digital marketer has completed the online formalities to get her Unique Disability ID (UDID)—which is the government initiative to replace the disability certificate—and is now at the municipal hospital closest to her residence to complete the formalities. Bureaucracy is a maze of hell for all of us, but for the diyvang, there are added obstacles, and calling them by any other name does not line the path with roses.