Hill Road chaiwaala, MV Prakash, watches over as tea bubbles over in a large pan on the stove. The dark ochre coloured drink swirls as he scoops some with a ladle, raises his arm above his shoulder and lets it fall merrily back into the pan. His rhythm is undisturbed until he gets a phone call.

Varun KR, who helped launch Chotu Chai Wala, with one of the five tea-stall owners at Linking Road who use the service. PIC/Pradeep Dhivar