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Fake customer care call drains Rs 1.73 lakh from Mumbai security guard
Updated On: 09 September, 2026 07:38 AM IST | Mumbai | Ritika Gondhalekar
Security guard calls ‘customer care’ after online search, loses R1.73 lakh trying to return faulty electric kettle to shopping app
Rs 1,73,695 saved over the past 24 months: Jaykaran Maurya worked at Parekh Market in Charni Road, earning around Rs 12,000 a month. With monthly household expenses going up to Rs 7000-Rs 8000, he saved whatever remained. In February, he spent around Rs 5 lakh on his daughter’s wedding, leaving Rs 1,73,695 as his only financial cushion after two years of saving. Illustrations/Uday Mohite
For 49-year-old security guard Jaykaran Maurya, Rs 1.73 lakh was more than a bank balance — it was a safety net built through 24 months of exhausting work. On August 8, Maurya searched online for a customer care number to return a faulty electric kettle and lost Rs 1,73,695.
Wanted to return faulty kettle: Maurya, who received a faulty kettle from a shopping app, searched online for customer care to return it after being made to wait for several days. He found two numbers and called one, believing it was genuine
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