Even after days of efforts to standardise the treatment process of COVID-19 patients, people are unable to get help at the time of medical emergencies. While many face problems finding an ambulance or getting admission in hospitals, the families of those who die of the viral infection are made to wait for days for their bodies, exposing the gaps in the process.

Santacruz resident Varun's (name changed) tested positive for the viral infection earlier this month and his ordeal started with the death of his uncle on May 4. Apart from him, nine of his family members tested positive for COVID-19. He took his uncle to KEM Hospital after he complained of breathing difficulties and he died the day after he was admitted.