The Thane Additional District Consumer Redressal Commission ruled in favour of a customer, instructing an insurance company to fulfill a motor accident claim amounting to Rs 5.19 lakh, a report in PTI stated. The customer, Rehmat Ansari, who owns a transport business, had purchased a year-long motor insurance policy for his trailer truck in March 2021. Following an accident in July of the same year, Ansari reported the incident and submitted a repair claim worth Rs 5.19 lakh. The insurer, however, rejected the claim, prompting Ansari to approach the consumer commission.

According to the PTI report, commission president Ravindra P Nagre and members Gauri M Kapse and Sheetal A Petkar issued the order on July 17, which was made public recently. The Commission, in its ruling, directed the insurer's senior officials to collectively pay the claim amount along with 12 percent interest from September 2021 onwards. Moreover, recognizing the deficiency in services, the Commission also granted Ansari a compensation of Rs 3.2 lakh.