Three years after the Brihanmumbai Municipal Corporation decided to go digital with its documents, work hit a roadblock back in 2017. An erroneous estimate prepared by the BMC-appointed consultant has led to the issue as the quantity of work is significantly higher than what was mentioned in the tender, making it difficult for the contractor to continue work.

The BMC had taken up the scanning and indexing of documents back in 2014 to bring in more transparency in civic administration. A multinational professional services company was hired as consultants by the civic body's IT department to prepare an estimate of the work. The Rs 60 crore project included scanning, indexing, providing data management services and software development.