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Mobile UTS Sahayaks help 5.40 lakh passengers skip long queues at Mumbai's CSMT
Updated On: 06 May, 2026 03:21 PM IST | Mumbai | mid-day online correspondent
Equipped with mobile phones and portable ticket printing machines, the Mobile UTS Sahayaks operate across station concourses, holding areas and other railway premises, issuing tickets on the spot. The service supports both cash and digital payments and can also be operated from ticket counters when required
In April 2026 alone, 1.25 lakh tickets were issued to 1.72 lakh passengers, generating Rs 2.22 crore. Representational pic
Central Railway’s Mobile UTS Sahayaks have issued tickets to over 5.40 lakh passengers at Chhatrapati Shivaji Maharaj Terminus (CSMT) in Mumbai, generating revenue of Rs 6.89 crore within six months of the facility’s launch.
The initiative was introduced on October 31, 2025, with three Mobile UTS Sahayaks deployed at the terminus. Following a strong response from commuters and in view of the summer rush, the number was increased to eight in January 2026.
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