A hospitality firm has been directed to pay Rs 35,000 by the Thane District Consumer Complaints Redressal Commission (TDCCRC) to a customer for deficiency in services.

In their order of October 7, details of which were made available on Saturday, TDCCRC president VC Premchandani and member Poonam V Maharshi said Rs 25,000 was for mental agony and harassment and Rs 10,000 was cost to complainant.