The phones have been ringing off the hook ever since the Railway Protection Force (RPF) introduced 1311 as its helpline for women. The tremendous response should have buoyed the officials, but that isn’t the case. In fact, RPF personnel are complaining because 90 per cent of the calls are undesirable.

A senior RPF official from Western Railway says that their staffers are tired of attending to superfluous calls on the helpline 1311 that was started exclusively for women after the December 16 Delhi gang rape case. Representation pic