The Indian Railway Catering and Tourism Corporation (IRCTC) has clarified doubts about ticket cancellations.
Doubts have been raised regarding cancellation of e-tickets subsequent to the halting of railway passengers trains, Siddharth Singh PRO IRCTC said
It may be noted that for trains cancelled by railway in its complete run, refund on e-tickets is full and automatic. In this case, no cancellation exercise is required to be done on the part of user. If user cancells his e- ticket in situations of train cancellations, there are chances he may get less refund. Hence passengers are advised not to cancell e- tickets on their own for those trains which have been cancelled by railways, he said.
Refund amount will be credited to the user account used for booking of e-tickets automatically. No charges are deducted by the Railways in case of train cancellation. Train cancelled by Railways can be seen on National Train Enquiry System ( NTES ).
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It may be noted that for trains cancelled by railway in its complete run, refund on e-tickets is full and automatic.

Coronavirus outbreak: Do not cancel rail tickets on own, warns IRCTC

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Coronavirus outbreak: Do not cancel rail tickets on own, warns IRCTC

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