In a city that has witnessed a series of attacks on local trains and at railway stations, it is alarming to read about the police's apathy recently, when an alert commuter tried to draw their attention to an unattended bag left behind in a local. Instead of springing into action, one officer hung up on her, while another cop insisted on asking her whether she was happy with the customer service.

The railways have notices on every station platform and make frequent announcements asking commuters not to touch any unattended bags and immediately call the security helpline. This commuter did just that, but she had to make eight calls to the helpline before a cop finally showed up and, by then, the train had already left the station.