A luxury tours and travels company has been ordered to pay out Rs 2 lakh to a Sion resident for the rude behaviour and financial strain meted out to him on a trip to Europe. Naren Pravin Sanghvi and his wife, who live near Sion Circle, had gone on the 2010 Grand Europe Tour with Gem Tours and Travels, a tour company operating from Hughes Road. As per the company brochures, the 21 nights-22 days package was to cost Rs 1,69,999 per person. Accordingly, Sanghvi paid Rs 3,40,000 by cheque to the company.u00a0

When the group reached Amsterdam, the travel company demanded an additional amount of Rs 40,000 from the couple via telephone without giving them any reason. At the time, Sanghvi insisted that he’d paid the full amount. The same demand was made when the couple arrived in Switzerland, and a third time again in Nice, France. In Nice, Gem representatives behaved rudely with the couple, even insulting them in front of other travellers. At no point did the company ask for the amount from Sanghvi in writing.