You can now be assured that your feedback on housekeeping services on Central Railway's Mumbai division will get the attention it deserves. CR passengers will get a one-time password (OTP) to close their complaints only if they are satisfied, thanks to a new mobile app that gives them the power to do so.

Called SPARK or the Sajha Prayas Aapka aur Rail Ka, the Mechanical (Coaching) Department along with the IT Cell of CR, has developed this QR Code/URL-based Housekeeping App. Staff on nearly 42 long-distance trains on CR's Mumbai division will operate the app.