Mumbaikars are travelling for free in the conductor-less BEST buses, a commuter has alleged in a social media post uploaded on Sunday. The Undertaking said it would look into his complaint and fix the issue.

According to the Twitter user, who goes by the username Saiftisfied, he boarded bus route no. 138 at Churchgate for Cuffe Parade on Saturday night. “There was no conductor at the bus stop. No conductor inside the bus. No conductor at the next 10 stops [through which] the bus passed,” said 
the commuter.