Airlines are giving coupons instead of refunds and there is a lot of unrest among air passengers who had booked flights during the lockdown period. Many airlines are refusing to refund money to passengers and instead offering Credit Coupons/Vouchers which passengers can utilise within next 3 to 6 months. The Mumbai Grahak Panchayat has invited aggrieved customers to give their feedback on survey forms to gather all the data.

Many passengers are reluctant to accept such Credit Coupons as they are not likely to travel in the near future due to fear of COVID-19 pandemic. Airlines, on the other hand, say that they have taken a serious hit due to compulsory suspension of flight operations which has resulted in a huge losses and hence unable to give cash refund.