Victor Rodrigues was just a boy when a medical condition left him unable to walk without a crutch, but in all other ways, the 45-year-old had always considered himself able. All his life, he had done things on his own, and was never made to feel dependent or disabled. That is, until a humiliating experience with Konkan Railway last week.

Victor Rodrigues, who walks with a crutch but doesn’t need help, says rules like this chip away at a person’s confidence. Pics/Sayyed Sameer Abedi