Power consumers who have accused suppliers of billing them exorbitantly, will have to go to the company's (supplier's) Consumer Grievance Redressal Forum (CGRF), instead of moving the Maharashtra Electricity Regulatory Commission (MERC) to seek justice.

Giving directions while dismissing a petition moved by ex-MP Kirit Somaiya against the state-owned MahaVitaran (MSEDCL), the MERC asked the leader to take up other routes. He had filed the petition on behalf of all consumers in Mumbai and Maharashtra who received inflated bills July 2020 onwards. He had requested MERC's intervention to address the concern in the novel Coronavirus pandemic, when consumers are financially stressed.